Refund policy
Exchange Policy
At Hayabymustafai, customer satisfaction is important to us. We offer exchanges for eligible products purchased through our online store.
Items may be exchanged for:
- Size issues
- Defective or damaged products
- Incorrect item received
Exchange requests must be submitted within 14 days of receiving the order.
Exchange Conditions
To qualify for an exchange:
- The item must be unused, unworn, and unwashed
- All original tags and packaging must be intact
- The product must be in original condition
- Exchange requests must include the order number and reason for exchange
Hayabymustafai reserves the right to reject exchange requests that do not meet these conditions.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale or discounted items
- Customized or altered products
- Products damaged after use
- Items without original packaging or tags
Return Policy
We currently do not offer refunds on local orders. Returns are accepted only in cases where:
- The wrong product was delivered
- The item received is defective or damaged
Approved returns will be processed after inspection by our team.
Return Shipping
- Customers are responsible for return shipping costs for size or preference-related exchanges
- If the issue is caused by our error, return shipping costs will be covered by Hayabymustafai
How to Request an Exchange or Return
To request an exchange or return, please contact:
Include:
- Order number
- Product details
- Reason for request
- Clear photos (if applicable)
Important Notes
- Exchange processing may take 5–7 business days after receiving the returned item
- Products returned without prior approval may not be accepted
- Hayabymustafai is committed to providing a smooth and professional shopping experience for all customers